Open Letter to Aaron Forth
Dear Mr. Forth,
I received an e-mail from Quicken.com regarding the status of Quicken and Mac OS 10.7. There isn't a satisfactory option listed. I think you know this.
With the exception of upgrading, and I use that phrase loosely, to Quicken Essentials for Mac, the other alternatives provided are far too costly for personal-finance software. Quicken Essentials will work, but its truncated functionality forces a customer to enter the same transaction twice: first in Quicken and then online. Considering the terrible user interface Quicken has always had, the quirky workarounds for split transactions and other functions, why offer new software without the major convenience of online compatibility?
Intuit has had well over a year to fix these problems and has made promise after promise to do so, but there's been nothing. When Mac owners heard that Intuit had bought Mint and you were taking over development of Intuit's personal-finance software, we thought it was the end of a terrible nightmare. But, we've seen nothing.
If you haven't heard from Steve Jobs, you will: Quicken's foot dragging will affect Apple new hardware sales. Having worked with Steve, I can tell you that he's probably not thrilled.
Quicken has a de facto monopoly in the personal-finance software market. That alone should terrify Intuit's "suits." For God's sake, do something for your customers. Please.
Sincerely yours,
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